Personal & Family Operations Assistant

Company: The Collective, Inc.
Location: The Woodlands, TX — fully on-site
Reports to: CEO/Founder

About the Role

This role supports the CEO and her family with daily household logistics, personal admin, and light business operations for a fast-growing beauty industry company. It’s hands-on and in-person by design: school runs, home vendor visits, errands, and calendar management all happen in real time and on location. This is not a remote or hybrid position.

Core Responsibilities

Family & Household Logistics

• School pickup/drop-off, camp and practice schedules, and calendar coordination for multiple children

• Doctor, dentist, and other appointment scheduling and transport
• Grocery ordering, household errands, and light home organization
• Coordinating home vendors (security systems, maintenance, contractors)

Personal & Executive Admin

• Daily mail and personal email triage
• Bill pay and account management for household expenses
• Insurance paperwork and claims follow-up
• Expense/card cleanup and reconciliation support
• Managing returns, refunds, and online order tracking

Business Operations Support

• Supporting BYOB partner program logistics (bin/inventory tracking, partner outreach)
• Coordinating with the team on Shopify store setup for partners
• Light content support (photos/video for marketing, marketplace listings)

Reporting & Systems

• Daily EOD check-in in Slack: wins, completed tasks, pending items, anything needing owner sign-off

• Comfortable working in Notion for task tracking and Slack for daily communication
• Willingness to use AI tools (Claude) for daily reporting and task routing

Requirements

• Based in or near The Woodlands, TX; available on-site daily
• Reliable vehicle and valid driver’s license
• High discretion with sensitive family and financial information
• Strong communication and follow-through; comfortable managing many moving pieces at once

• Prior experience as a family assistant, house manager, or personal/executive assistant preferred

What Success Looks Like

• Nothing falls through the cracks between school, home, and business logistics
• Daily EOD gives a clear, honest picture of what happened and what’s pending
• Vendors, appointments, and errands are handled proactively, not reactively